Privacy policy

This policy explains what personal information My Energy Pro collects when you use this website, book a visit or get in touch, and what we do with it. We are based at 224 Park View, Whitley Bay, NE26 3QR. For anything about your data, email hi@myenergypro.co.uk.

What we collect

• Details you give us when you fill in a form, book online, use live chat, call, email or WhatsApp us: your name, phone number, email address, home address and postcode, and what you need help with.
• Job and service records for work we carry out, such as boiler service history and safety records.
• Website usage information, only if you accept cookies: pages visited, how you arrived on the site and the device you used. See our cookie policy.
• Call tracking information: which advert or page led to a phone call or enquiry.

How we use it

• To quote for, book, carry out and follow up the work you ask for (contract).
• To send appointment confirmations, reminders and arrival updates (contract).
• To keep the safety and service records the law and manufacturers require (legal obligation and legitimate interests).
• To send service reminders and occasional updates, where you have agreed or are an existing customer. You can opt out at any time (consent or legitimate interests).
• To understand how the website and our adverts perform, only with your consent.

Who we share it with

We use trusted service providers to run the business. They only process your information on our instructions:

• ServiceM8, for online booking, job management, reminders and service records.
• HighLevel (LeadConnector), for website forms, survey booking calendars, live chat and customer messages.
• Google, for website analytics and advertising measurement (with your consent).
• WhatConverts, for call and enquiry tracking.
• Cloudflare, which hosts this website.
• Worcester Bosch and other manufacturers, to register product guarantees on your behalf.

We never sell your personal information.

How long we keep it

We keep enquiry details for as long as needed to deal with your enquiry and any follow-up. We keep customer, job and safety records for as long as needed for guarantees, warranty claims, servicing and our legal and accounting obligations.

Your rights

You can ask to see the information we hold about you, ask us to correct or delete it, object to or restrict how we use it, or ask for a copy to take elsewhere. Where we rely on consent you can withdraw it at any time. Email hi@myenergypro.co.uk. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk.